Documentation - Fax

General

  1. Features
    The Messages tool allows you to send a fax: the body of the message appears on the first page and attachments are sent in the following pages.
  2. Coverage
    You can send a fax to every fax number in the world.
  3. Fax reception in Mailfence
    This feature is not available.

    Therefore, if you wish to receive an answer by fax, write your own fax number in all the Fax messages you send. Otherwise the recipient's answers will be sent to our fax number and will never reach you.

  4. Conditions for sending faxes
    You must have a credit of at least 10 EUR (or equivalent) in your provision.

Credit

  1. Provision your account
    Go to 'Settings > Account' and click on Credit. Choose the amount you want to add. Payment is possible only with a credit card. The price of a fax varies according to the country of destination and the duration of the transmission.
  2. Credit balance
    Go to Settings. Under Account, choose Quotas to display your credit balance.
  3. Credit validity
    The fax credit has no time limit.

Sending

  1. Sending to a free number
    Go to the messages tool and enter the fax number in the To field. Use international format: <322123456@fax> (without zero's before the country code or the zone code).
  2. Send from the Contacts
    Click on the fax number.
  3. Sending to many recipients
    Use the different fields To, Cc and Bcc and separate the numbers with comma's. You can use your address book by clicking on the 3 fields.

Potential problems regarding sending

  1. The fax number cannot be clicked
    If you cannot click the fax number in the address book, check that it's encoded in the international format. Do not place zero's before a country code or a zone code.

    Check that the number is labelled as a fax number. If necessary, you can change the number type using the pull-down menu.

  2. Sending guarantee
    We guarantee that our systems will try to send the fax. However, we cannot guarantee that the recipient will get it: his fax machine may be off or out of paper. The memory could also be full. After 3 unsuccessful attempts by our systems, you will receive a failure notification.


User guide
v.02/2020

You did not find an answer to your question? Check our online Support knowledge base.