Introduction

  1. What is the administration?
    The administration feature allows you to manage your own users and email domain(s). Your credit will handle payments and renewals.
  2. How to use administration?
    Go to Settings, and then Administration.
    1. Add a sufficient amount to your credit, depending on the number of users you wish to create and the price of each subscription.
    2. If you wish addresses on your own domain name: add it in Settings > Messages > Email domains. If these addresses are already in use on another server, validate domain ownership, but don't go further before creating the email addresses in Mailfence secure email.
    3. Create your users, their email addresses and, optionally, their alias(es).
    4. Create the necessary groups and add users to them.
    Your subscription sets the maximal number of accounts and of free accounts you may create. It also sets the maximal number of domains that you can have.

Users

  1. Create a user
    In the users list, click on Add a user.
    1. Enter the last name and the first name
    2. Choose a username
    3. Enter an email address on one of your domains or on the Mailfence secure email domain.
      You can create any email address on one of your domains, except for abuse@yourdomain.com which is managed by Mailfence secure email.
      By default, support@yourdomain.com and postmaster@yourdomain.com automatically redirect to your own email address. You can create an alias in your account for these. If you wish that one of your users receive the mail sent to support or postmaster, create an alias in their account.
    4. Choose a password that you will communicate to the user.
    5. Eventually, choose a subscription. Depending on the chosen subscription, you might need to top-up your credit.
  2. Users' personal data
    When you create a user, you enter only their last and first names. More personal data can be entered such as external email address, cell phone number, post address, birthdate, photo, etc. It is recommended to add an external address (ie: of which Mailfence secure email is not the mail server): it will enable the user to reset their password, receive notifications, etc.

    To view or update a user's personal data, select him/her and click on More details next to the name in the right part of the screen.

    Users can also update these data themselves.
  3. Change the subscription
    Select the user and click on Change subscription. The change is taken into account immediately, provided your credit is sufficient.

    Users may not change their subscription themselves.
  4. Change the password
    Select a user and click on New password. Inform him/her of the new password. Users may change or reset their password themselves.
  5. Add an alias
    Select a user and click on Add alias in the Emails section. You can create as many aliases as the user subscription allows.
  6. Delete an alias
    Select a user, move the pointer to the alias and click on the deletion icon.

    Aliases on your domains may always be deleted. However, aliases on our domains may never be deleted because they may not be reassigned to someone else.
  7. Disable an account
    An account can be completely disabled: the user won't be allowed to log in anymore and new incoming emails will be refused.

    Select the user and click on Disable account.
  8. Enable an account
    A disabled account can be re-enabled by clicking on Enable account.
  9. Delete an account
    You can delete an account only if it is disabled.
    Please be aware that this operation cannot be undone.

    Select the user and click on Delete account. The remaining value of the subscription is added to your credit.
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