FAQ

These are the most frequently asked questions.

  1. More about Mailfence
    • How does Mailfence pay its bills ?
      To pay our bills, the team sells private label versions of its software to universities, service providers and corporations all over the world.

      If you love Mailfence, upgrade to a paid Pro plan so we can support projects and organisations that fight for online privacy. We annually donate 15% of the Pro subscription proceeds, and currently support the Electronic Frontier Foundation and the European Digital Rights Foundation.
    • Does law protect my data ?
      Yes. Mailfence is based in Belgium which has strict privacy laws. However, if a Belgian judge issues a court order because of suspected illegal activities, we are legally obliged to comply by providing the requested data. We maintain an up-to-date warrant canary and transparency report listing the requests we receive. Should you wish to engage in illegal activities, we therefore strongly suggest that you read our Terms of Use thoroughly and think twice before you sign up.
    • Can Mailfence protect my mail from viruses and malware ?
      We have virus-checking routines for attachments and follow sound practices of spam avoidance. However, we can't protect the local files on your device. It remains your responsibility to protect your devices from viruses, malwares and hacking attempts (a keylogger would compromise your Mailfence username and password, etc.).

      See the threat model for more details about what Mailfence does and does not protect you from.
  2. What about the money ?
    • How much does Mailfence cost ?
      The Mailfence free version makes email privacy available to everyone. It offers many of our features but with a limited storage capacity. Paid plans are also available.
    • What's the difference between free and paid plans ?
      Our paid plans offer more features and more storage. Check our pricing for more details.
    • I want a paid plan. How do I upgrade ?
      Way to go! Log in and go to 'Settings > Subscriptions'. Register if you don't have a free account yet.
    • How can I pay ?
      • Credit card (Visa and Eurocard/Mastercard). Your plan will be automatically renewed 10 days before its expiration date.
      • Bitcoins
      • PayPal
      • Wire transfer: contact support for more information.
    • What is your refund policy ?
      You can use Mailfence for free for as long as you want. This allows you to test our product thoroughly before upgrading. After upgrading, you are entitled to a refund within 14 days of the upgrade in line with EU regulation, in case the product turns out to be faulty or does not work as advertised.
    • I want to end my Mailfence subscription. How do I do that ?
      Please send us an email with your Mailfence username or e-mail address and we will downgrade your subscription right away.
    • What happens with my account when I don't use it ?
      We do not keep accounts indefinitely: your data will disappear if you stop using your account. Free accounts are suspended after 12 months of inactivity and totally deleted 4 months later. Paid accounts are not deleted as long as payments are received.
  3. What about the technical stuff ?
    • What are the technical requirements for using Mailfence ?
      Mailfence is dummy proof: all you need is a device with an up-to-date Web browser and Internet access. Our services are available anywhere and there is nothing to install.
    • How can I reset my password ?
      Click here. We will send a password reset link to your alternate email address. This is why we ask for an alternate email address when you register.
    • How do I access Mailfence from my mobile device ?
      Paid accounts can use ActiveSync for iPad, iPhone, Android, Exchange ...
      server: www.mailfence.com
      username : your Mailfence username
      password : your Mailfence password
      domain : (leave empty)
      SSL : activate it.

      You can also use a lighter version which has been designed for mobile devices: https://mailfence.com/m/

      We are working on a dedicated mobile app.
    • Can I have POPS, IMAPS and SMTPS access ?
      Paid accounts have POPS, IMAPS and SMTPS access. The settings are:

      POPS
      server: pop.mailfence.com
      user: your Mailfence username
      password: your Mailfence password
      port: 995 (SSL)

      IMAPS
      server: imap.mailfence.com
      user: your Mailfence username
      password: your Mailfence password
      port: 993 (SSL)
      Please note that simultaneous IMAP connections are limited to 30

      SMTPS
      server: smtp.mailfence.com
      user: your Mailfence username
      password: your Mailfence password
      port: 465 (SSL)
    • Can I send encrypted messages to people who are not Mailfence users ?
      Yes. They can read and reply to your encrypted messages, after decrypting them using their OpenPGP private key. You can also send digitally signed emails to anyone.
    • Does Mailfence allow me to manage keys?
      Mailfence provides users with full control over their OpenPGP key management via an integrated keystore. This allows you to pretty much do all sorts of OpenPGP encryption operations without any restrictions. You can import your existing private and public keys, import and update your correspondents' public keys, generate revocation certificates and much more. You can even export your data and key pair and migrate at anytime.
    • I use Gmail/Hotmail/Ymail to communicate with Mailfence users. What data are available to my email provider and Mailfence about this communication?
      If you are exchanging end-to-end encrypted emails with Mailfence users via any third-party plugin/add-on (e.g., Mailvelope), your e-mail provider and Mailfence know when the emails were sent to or from you, as well as other meta-data (to/from e-mail addresses, messages subjects and sizes, IP addresses, etc.).
    • How can I import my account from Ymail/Gmail/Hotmail?
    • Can I communicate securely with hardcore PGP users?
      Yes, easily. See this guide on our website for details. Also, check best OpenPGP encryption practices.
    • Can I access my encrypted messages without using Mailfence?
      Yes. For instance, you can access your messages on a local client via IMAPS/POPS. You can also export your encrypted keys and messages and access them on any third-party party PGP compliant software.
    • Can I use Tor browser to access Mailfence webmail?
      Yes. See this blog post.
  4. Cool stuff
    • Can I get a customised version of Mailfence ?
      Yes. This is possible. Are you a business, an association or a government agency? Do you want other subscription plans, your own logo or would you like to integrate Mailfence seamlessly in your ecosystem? Our Business offering includes all these possibilities and much more. Just contact our sales () with a short description of your needs.
    • Can I get aliases ?
      Yes, paid accounts can have up to 10 aliases. You can manage them in 'Settings > Messages > Aliases'.
    • Can I have my own domain name in my mail ?
      Yes. If you have a paid account, you can have your own domain instead of "@mailfence.com" in your e-mail address. Your can keep your existing "@mailfence.com" address. If you don't already have your own domain name, you can get one from a registrar.
    • How do I set Mailfence as e-mail server for my domain?
      1. Create accounts
      Mailfence will be the e-mail server for all e-mail addresses under your domain. Therefore, you first need to create a Mailfence account for each user under your domain. You can't create e-mail addresses on your domain yourself.

      2. Send us the list of e-mail addresses
      Send our support the Mailfence usernames and the associated e-mail addresses on your own domain. We will create these.

      3. Create aliases
      In case you need aliases, create them yourself. Log into each account and then go to 'Settings > Messages > Aliases'.

      4. Edit your domain name settings
      This step will actually send your mail traffic to Mailfence.
      Edit (or have the company you registered your domain name with edit) the "MX records" (MX = Mail Exchangers) of your domain name as follows:

      yourdomain.com MX preference = 10, mail exchanger = smtp1.mailfence.com.
      yourdomain.com MX preference = 10, mail exchanger = smtp2.mailfence.com.

      Yes, both entries are important - they guarantee a good load balancing and fail over.

      Yes, the dot (".") at the end of both lines is crucial too. Without it the MX records are faulty.

      If you created new records, they should be taken into account immediately.
      If you modified existing DNS records, it depends on TTL time (normally up to 24 hours) for the changes to take full effect.
    • I got my domain set up with Mailfence. What about SPF ?
      You will need to add records of type 'TXT' through your hosting provider, domain registrar, or DNS provider. We recommend referring to your provider's help documentation for specific information on adding TXT records.

      In your SPF record, you can "include" the following domain _spf.mailfence.com having following values:
      • If emails will be sent only from the mailfence.com platform, use: v=spf1 include:_spf.mailfence.com -all
      • If emails will be sent from other platforms as well, use: v=spf1 include:_spf.mailfence.com ~all
      If you created new records, they should be taken into account immediately.
      If you modified existing DNS records, it depends on TTL time (normally up to 24 hours) for the changes to take full effect.

      To validate, please find some third-party resources: http://www.kitterman.com/spf/validate.html. Enter your domain name in the first text box and click 'Get SPF Record' for a diagnostic of your SPF records.
    • I got my domain set up with Mailfence. What about DKIM ?
      In case you want us to activate the DKIM signature for emails sent via our servers with a sender address containing your domain, please notify us via email. Please include your domain and the username of your account in this notification. We will take care of the rest.
  5. More help ?
    • I read the whole FAQ and I still have a question.
      Log in and go to the online help which covers most topics in detail. If your question is not answered there, please surprise us with your question via . As we don't use bots but humans to reply, your problem will be solved as quickly as humanly possible.